By placing an order with West Coast Candle Supply, you are agreeing to all of the below terms and policies.
All of our products and pricing are listed online. We do not have a catalog. All prices listed are our lowest, wholesale prices.
We accept all orders and do not have restrictive minimum order requirements.
When setting up your account/placing your order, please ENSURE YOU GAVE US THE CORRECT SHIPPING ADDRESS (please, no PO boxes for shipping via UPS Ground/Expedited – UPS does not deliver to PO Boxes.You can ship UPS to a PO box if your order qualifies for UPS Sure Post). We ARE NOT responsible for the cost to reroute or reship orders sent to “ship to” addresses that are incorrect. It will be the responsibility of the customer to pay any fees charged by UPS to reroute a package to the correct address. If a package is returned to West Coast Candle Supply due to issues with the ship to address, we will either (1) refund the customer the product cost only less a 15% restocking fee or (2) the customer may opt to pay again for the shipping, and we can reship the item.
DO NOT select “commercial” as a shipping option for orders going to residences. A commercial use at a residence does not quality for commercial shipping. You will be notified by email if you select the wrong shipping option, and emailed an invoice from Square for the difference in shipping before your order is released. If payment is not received within 48 hrs, your order will be cancelled. The first incident of the incorrect selection being chosen will be considered accidental. Subsequent incorrect settings will incur a manual processing fee of $5 in addition to the additional shipping costs to cover the extra time it takes our team to process your order.
Warehouse Pick Up
You may choose the warehouse pick up option at checkout. We request 24-48 hours to fill the order. If you need it sooner, please call to confirm prior to arriving to pick it up.
You will receive an email with a tracking number for your order once it has shipped. If you do not receive an email, check your junk mail folder. Please be sure to add email@example.com in your contacts list – this will lessen the chance your confirmation will end up in your junk mail folder.
We accept product returns with the exception of oils, wax, wicks and dyes. Returns will incur a 10% restock fee. Returns are for cost of product only. Shipping paid will not be refunded. Return shipping is the responsibility of the customer. Refunds will be processed once products are returned and deemed to be undamaged in shipping.
As we do not manufacture the products we sell, West Coast Candle Supply offers no warranty, written on implied, for any products we sell. We cannot be held responsible for anything you create using products purchased from us. Nor can we be responsible for the quality accuracy of the data supplied by our manufacturers. We sell their product on good faith their supplied data is accurate and quality is consistent from batch to batch. If you receive a shipment of product wax you feel may have a manufacturing issue, please contact the wax manufacturer first, as they will be able to help you to determine if there are manufacturing issues.
All content on our website, from descriptions to photos and beyond, are protected by copyright law. Photos and drawings are either created by us or purchased legally for commercial use by us. Please contact us to request permission prior to using content from our website.
Fragrance names noted as exclusive to us are created exclusively for us and the names are trademarked. Only customers who have purchased these fragrances can use these names. Non-purchasing customers who use these names must give credit to West Coast Candle Supply; non-compliance with this requirement is a breach of copyright law.
Website Ordering Issues
Please contact us at 360-934-9588 should you encounter and problems ordering from the website.
You will need to reset your password through forgot my password and you will find your account. The Reseller permits did NOT transfer to the new website, you will need to notify Tracey to update this for you. Please email me a copy of your permit for our files, send to firstname.lastname@example.org.