We accept product returns with the exception of oils, wax, wicks and dyes. Returns and cancellations will incur a 15% restock fee. Returns are for cost of product only. Shipping paid will not be refunded. Return shipping is the responsibility of the customer. Refunds will be processed once products are returned and deemed to be undamaged in shipping.
We will replace damaged or incorrect orders. We cannot be held responsible for the products that you make using our products. If you have an issue with any of our products we will do the best to help you to resolve this issue. Please contact Tracey or Chris immediately upon delivery of your items, if there is a problem we will make it right as soon as possible and depending on stock.