By placing an order with West Coast Candle Supply, you are agreeing to all of the below terms and policies. To run as efficiently as possible, there are no exceptions to any of these policies.
All of our products and pricing is listed online. We do not have a catalog. All prices listed are our lowest, wholesale prices.
We accept all orders and do not have a minimum order requirement.
Please be sure to do a final check of your order before submitting. Sorry, but once a product order is placed, it cannot be changed. This helps to ensure we ship you your correct products and limits the potential for errors.
When setting up your account/placing your order, please ENSURE YOU GAVE US THE CORRECT SHIPPING ADDRESS (please, no PO boxes for shipping - UPS does not deliver to PO Boxes). We ARE NOT responsible for the cost to reroute or reship orders sent to "ship to" addresses that are incorrect. It will be the responsibility of the customer to pay any fees charged by UPS to reroute a package to the correct address. If a package is returned to West Coast Candle Supply due to issues with the ship to address, we will either (1) refund the customer the product cost only less a 15% restocking fee or (2) the customer may opt to pay again for the shipping, and we can reship the item.
DO NOT select "commercial" as a shipping option for orders going to residences. A commercial use at a residence does not quality for commercial shipping. You will be notified by email if you select the wrong shipping option, and emailed an invoice from Square for the difference in shipping before your order is released. If payment is not received within 48 hrs, your order will be cancelled. The first incident of the incorrect selection being chosen will be considered accidental. Subsequent incorrect settings will incur a manual processing fee of $5 in addition to the additional shipping costs to cover the extra time it takes our team to process your order.
Warehouse Pick Up
You may choose the warehouse pick up option at checkout. We require 48 hours to fill the order. If you need it sooner, please call to confirm prior to arriving to pick it up. To receive wholesale pricing, all warehouse pick up orders MUST be placed ahead of time online.
You will receive an email with a tracking number for your order once it has shipped.
As we do not manufacture the products we sell, West Coast Candle Supply offers no warranty, written on implied, for any products we sell. We cannot be held responsible for anything you create using products purchased from us. Nor can we be responsible for the accuracy of the data supplied by our manufacturers. We sell their product on good faith their supplied data is accurate.
All content on our website, from descriptions to photos and beyond, are protected by copyright law. Photos and drawings are either created by us or purchased legally for commercial use by us. Please contact us to request permission prior to using content from our website.
Fragrance names noted as exclusive to us are created exclusively for us and the names are trademarked. Only customers who have purchased these fragrances can use these names. Non-purchasing customers who use these names must give credit to West Coast Candle Supply; non-compliance with this requirement is a breach of copyright law.
Website Ordering Issues
Please contact us at 253-961-6837 should you encounter and problems ordering from the website.
Due to supply chain issues caused by COVID, our retail store hours are temporarily reduced to Thurs-Fri, NOON - 4:00pm and Saturdays from 9:00am-NOON. Wholesale pricing is not available at the retail shop. Not all products listed online are available in the retail shop. Please place your wholesale order online, as we cannot fill wholesale walk in orders.
Please feel free to contact us if you feel there are ways you can improve the website functionality or its content.