By placing an order with West Coast Candle Supply, you are agreeing to all of the below terms and policies. To run as efficiently as possible, there are no exceptions to any of these policies.

 

Product Listings

All of our products and pricing is listed online. We do not have a catalog. All prices listed are our lowest, wholesale prices. 

 

Minimum Purchase

We accept all orders and do not have restrictive minimum order requirements.

 

Order Placement

Please be sure to do a final check of your order before submitting. Sorry, but once a product order is placed, it cannot be changed. This helps to ensure we ship you your correct products and limits the potential for errors.


Shipping Addresses

When setting up your account/placing your order, please ENSURE YOU GAVE US THE CORRECT SHIPPING ADDRESS (please, no PO boxes for shipping via UPS Ground/Expedited - UPS does not deliver to PO Boxes.You can ship UPS to a PO box if your order qualifies for UPS Sure Post). We ARE NOT responsible for the cost to reroute or reship orders sent to "ship to" addresses that are incorrect. It will be the responsibility of the customer to pay any fees charged by UPS to reroute a package to the correct address. If a package is returned to West Coast Candle Supply due to issues with the ship to address, we will either (1) refund the customer the product cost only less a 15% restocking fee or (2) the customer may opt to pay again for the shipping, and we can reship the item.


DO NOT select "commercial" as a shipping option for orders going to residences. A commercial use at a residence does not quality for commercial shipping. You will be notified by email if you select the wrong shipping option, and emailed an invoice from Square for the difference in shipping before your order is released. If payment is not received within 48 hrs, your order will be cancelled. The first incident of the incorrect selection being chosen will be considered accidental. Subsequent incorrect settings will incur a manual processing fee of $5 in addition to the additional shipping costs to cover the extra time it takes our team to process your order.


Warehouse Pick Up

You may choose the warehouse pick up option at checkout. We require 24-48 hours to fill the order. If you need it sooner, please call to confirm prior to arriving to pick it up. To receive wholesale pricing, all warehouse pick up orders MUST be placed ahead of time online.

 

Order Tracking

You will receive an email with a tracking number for your order once it has shipped. If you do not receive an email, check your junk mail folder. Please be sure to add [email protected] in your contacts list - this will lessen the chance your confirmation will end up in your junk mail folder.


Returns

We accept product returns with the exception of oils, wax, wicks and dyes. Returns will incur a 10% restock fee. Returns are for cost of product only. Shipping paid will not be refunded. Return shipping is the responsibility of the customer. Refunds will be processed once products are returned and deemed to be undamaged in shipping.

Warranty

As we do not manufacture the products we sell, West Coast Candle Supply offers no warranty, written on implied, for any products we sell. We cannot be held responsible for anything you create using products purchased from us.  Nor can we be responsible for the quality accuracy of the data supplied by our manufacturers. We sell their product on good faith their supplied data is accurate and quality is consistent from batch to batch. If you receive a shipment of product wax you feel may have a manufacturing issue, please contact the wax manufacturer first, as they will be able to help you to determine if there are manufacturing issues.


Copyright

All content on our website, from descriptions to photos and beyond, are protected by copyright law. Photos and drawings are either created by us or purchased legally for commercial use by us. Please contact us to request permission prior to using content from our website.

 

Fragrance names noted as exclusive to us are created exclusively for us and the names are trademarked. Only customers who have purchased these fragrances can use these names. Non-purchasing customers who use these names must give credit to West Coast Candle Supply; non-compliance with this requirement is a breach of copyright law.

 

Website Ordering Issues

Please contact us at 360-399-1033 during business hours should you encounter and problems ordering from the website. After hours, you can contact us on our cell at 253-961-6837.


Retail Store:

Due to supply chain issues caused by COVID, our retail store hours are temporarily reduced to Thurs-Fri, NOON - 4:00pm and Saturdays from 9:00am-NOON. Wholesale pricing is not available at the retail shop. Not all products listed online are available in the retail shop. Please place your wholesale order online, as we cannot fill wholesale walk in orders. 


Please feel free to contact us if you feel there are ways you can improve the website functionality or its content.

TOP